Timely Hello
Life Moments Box
One Delivery Date. Five Heartfelt Moments.
Perfect 'For Capturing Milestones Across Time.
We'll send a beautifully packaged gift box containing five individual letters, all at once, on a future date of your choice. You decide when each letter should be opened, creating meaningful moments long after delivery. Use these letters to celebrate milestones, give encouragement and to turn ordinary days into something unforgettable.
What is Included
Your letter kit From Timely Hello Includes:
Thoughtfully crafted instructions, fine-quality envelopes, a keepsake pen, premium writing paper, a medallion sticker for each card, and a pre-addressed return envelope for sending your completed materials back to Timely Hello Headquarters.
Thoughtfully Made
A Timeless Gift
Safely Stored
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Refund/Returns
Please note that all purchases are final and non-refundable. If you change your mind after writing a letter and wish to cancel the delivery, we can accommodate this request provided the letter has not yet been sent to the recipient. However, refunds will not be issued under any circumstances.
Policy for unverifiable address
Timely Hello Policy for Unverifiable Addresses
If we are unable to verify or locate the recipient’s address when the delivery date arrives, we will take the following steps:
✅ 1. Attempt Verification
We will contact the four designated contacts (provided at time of order) via phone, email, and/or text.
We will allow 30 days for any response that may help us locate the intended recipient.
📬 2. Hold the Letter in Vault
If no updated address is provided, the letter will be safely stored in our vault for up to 6 additional months after the original scheduled delivery date.
During this time, you (the sender) or any listed contact may provide updated information.
❌ 3. Final Action After 6 Months
If no address is verified after the 6-month grace period:
We will retire the letter from our vault.
You will be notified at your last known email address that the letter was undeliverable and has been respectfully retired.
Delivery Terms & Conditions
By placing this order, I agree to Timely Hello’s Terms & Conditions.
I understand and accept the following:
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Mailing Timeline: My letter will be mailed approximately 2 weeks before my selected delivery date. While Timely Hello strives for timely dispatch, exact delivery dates cannot be guaranteed.
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Final Sale Policy: All sales are final. Orders cannot be changed, canceled, or refunded once placed.
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Recipient Information: I am solely responsible for providing accurate, complete, and up-to-date contact and delivery information for the recipient.
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Timely Hello is not liable for delivery failures or delays due to:
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Incorrect or outdated recipient information
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Recipient refusal, inaccessibility, relocation, or death
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Mailbox issues (locked, full, or inaccessible)
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Postal service delays, mishandling, or theft
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Weather, natural disasters, holidays, strikes, or other major event.
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Any other circumstances beyond Timely Hello’s control
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Service Scope: Timely Hello’s responsibility is limited to preparing and mailing the letter. We make no guarantees about recipient response, delivery timing, or outcome.
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Governing Law: This agreement is governed by the laws of Texas, and any disputes will be resolved in Dallas County, Texas.
Delivery Disclaimer
Important Delivery Information
We’ll mail your letter approximately 2 weeks before the selected delivery date. While we do everything we can to ensure timely delivery, we can't guarantee exact arrival dates due to postal or external factors.
By placing an order, you accept our Delivery Terms.
