How are you going to find the recipient up to 25 years from now?
How are you going to find the recipient up to 25 years from now?
We have four chances to reach the recipient when it’s time to deliver the letter: the purchaser, the recipient, and two additional contacts provided at the time of purchase. While it’s the purchaser’s responsibility to keep contact information up to date, Timely Hello will attempt to reach all four individuals to ensure successful delivery.
What if I change my mind and no longer want the recipient to receive the letter?
What if I change my mind and no longer want the recipient to receive the letter?
If you decide you no longer want the letter delivered, you can email us at info@timelyhello.com. While we cannot access or intercept the letter until the scheduled delivery date, we can prevent it from being sent.
Please note: all sales are final—no refunds will be issued.
How are the letters safely stored?
How are the letters safely stored?
Keeping your letter safe is our top priority. Each letter is sealed in an archival-quality storage bag and kept in controlled room conditions designed to preserve paper for decades.
Can I update my letter after it's been submitted?
Can I update my letter after it's been submitted?
No, once your letter is sent to us, it cannot be changed.
What if the recipient cannot be found or passes away when it is time to deliver?
What if the recipient cannot be found or passes away when it is time to deliver?
We rely on the purchaser to keep contact information up to date. We'll make reasonable efforts to locate recipients at the time of delivery by trying to contact everyone listed on the contact page. If the recipient cannot be found at the time of delivery, we will keep the letter stored for six months after the deliver date to see if the recipient, purchaser or contacts respond to our attempted correspondence. After six months, the letter will be shredded and will no longer be able to be delivered.
Is the content of the letter ever read by Timely Hello?
Is the content of the letter ever read by Timely Hello?
No. All letters remain sealed and private. We do not read, scan, or open letters.
Do you send reminders to update information over the years?
Do you send reminders to update information over the years?
Yes, we will periodically reach out to the purchaser via email to confirm or update contact information for themselves and the recipient.
What if Timely Hello ceases operations before my letter is delivered?
What if Timely Hello ceases operations before my letter is delivered?
We have long-term contingency plans in place to ensure all letters are delivered regardless of business changes. This includes third-party custodial arrangements and legacy funding models.
Can I include other personal items with my letter?
Can I include other personal items with my letter?
You may include one photo with your letter. Other personal items or objects cannot be accepted.
Will I get a confirmation when my letter is delivered?
Will I get a confirmation when my letter is delivered?
Yes, the purchaser will receive an email confirmation once the letter has been successfully delivered to the recipient.
What happens if all contacts are unreachable at the time of delivery?
What happens if all contacts are unreachable at the time of delivery?
We will make all reasonable efforts using the last known contact details. If delivery is not possible, we will retain the letter for an extra 6 months in case new information becomes available.
What happens if USPS loses the letter in the mail?
What happens if USPS loses the letter in the mail?
While we take every precaution to ensure successful delivery, once a letter is handed off to USPS, it is subject to their delivery process. If a letter is lost in transit, we will work with USPS to attempt recovery. However, because each letter is unique and sealed, we cannot replace or recreate a lost letter.