HeartScribe Service

Please note that all purchases are final and non-refundable. If you change your mind after writing a letter and wish to cancel the delivery, we can accommodate this request provided the letter has not yet been sent to the recipient. However, refunds will not be issued under any circumstances.

Timely Hello Policy for Unverifiable Addresses

If we are unable to verify or locate the recipient’s address when the delivery date arrives, we will take the following steps:

✅ 1. Attempt Verification

We will contact the four designated contacts (provided at time of order) via phone, email, and/or text.

We will allow 30 days for any response that may help us locate the intended recipient.

📬 2. Hold the Letter in Vault

If no updated address is provided, the letter will be safely stored in our vault for up to 6 additional months after the original scheduled delivery date.

During this time, you (the sender) or any listed contact may provide updated information.

❌ 3. Final Action After 6 Months

If no address is verified after the 6-month grace period:

We will retire the letter from our vault.

You will be notified at your last known email address that the letter was undeliverable and has been respectfully retired.

By placing this order, I agree to Timely Hello’s Terms & Conditions.
I understand and accept the following:

• Mailing Timeline: My letter will be mailed approximately 2 weeks before my selected delivery date. While Timely Hello strives for timely dispatch, exact delivery dates cannot be guaranteed.

• Final Sale Policy: All sales are final. Orders cannot be changed, canceled, or refunded once placed.

• Recipient Information: I am solely responsible for providing accurate, complete, and up-to-date contact and delivery information for the recipient.

• Timely Hello is not liable for delivery failures or delays due to:

  • Incorrect or outdated recipient information

  • Recipient refusal, inaccessibility, relocation, or death

  • Mailbox issues (locked, full, or inaccessible)

  • Postal service delays, mishandling, or theft

  • Weather, natural disasters, holidays, strikes, or other major event.

  • Any other circumstances beyond Timely Hello’s control

• Service Scope: Timely Hello’s responsibility is limited to preparing and mailing the letter. We make no guarantees about recipient response, delivery timing, or outcome.

• Governing Law: This agreement is governed by the laws of Texas, and any disputes will be resolved in Dallas County, Texas.

Important Delivery Information

We’ll mail your letter approximately 2 weeks before the selected delivery date. While we do everything we can to ensure timely delivery, we can't guarantee exact arrival dates due to postal or external factors.

By placing an order, you accept our Delivery Terms.